We ship to all destinations, national and international. If your destination is not specified in the list, please contact us at firstname.lastname@example.org.
Shipping options may vary based on delivery address, time of your purchase, and item availability.
For modifications to shipping information (name, address, telephone, etc.) you must send an email to email@example.com or contact us via chat as soon as possible.
Q: Can the delivery address of my order be changed?
A: Yes, you can change the address of an order as long as your order has not left the warehouse (an email will be sent when it leaves the warehouse). If it has left the warehouse, the cost of the modification is € 5.95 in the Peninsula and for the rest of the locations it will be the same as the shipping cost, since the order will have to return to origin again.
It is important that you contact us as soon as possible through firstname.lastname@example.org
Q : What happens if I am not home when my order is delivered?
A: In the case that you are not at the address indicated when your order arrives, the transport agency will try to deliver the order at another time. If you are not present during this second attempt, the transport company will contact you to make a third delivery to the office closest to your home.
If your package cannot be delivered, the courier will return it to our warehouse. In these cases, once we receive the merchandise in our warehouse, we will proceed to refund the amount of the order, although the amount equivalent to the cost of the return will be deducted (€5.95 in the Peninsula, for the rest of the locations it will be the same as the shipping cost).
Q: How can I locate my order?
A: The moment the order leaves the warehouse, you will receive another email with a tracking code so you can know its status and location.
Q: Can an order be cancelled?
A: Yes, an order can be cancelled as long as it has not left the warehouse. In any case, write to us at email@example.com as soon as possible so we can help you. It is important that you do this as soon as possible to avoid shipping charges.
• The transport company does not make deliveries on weekends.